FAQs



ORDERS

How far in advance do I need to order?

Currently, we can only accommodate pre-orders. Please place your pick up order at least 24 hours in advance. For corporate and large event orders, we request at least one week’s notice.

 

PICK UP - DELIVERY - SHIPPING 

What are your pick up hours and location?

Our pick up hours currently are every Wednesday, Thursday, Friday, Saturday and Sunday between 12-7PM. 

Our Century City location is not a storefront (we will be moving into a commercial space sometime in April/May!), so curbside pickup location will be shared when order/payment is confirmed.

Do you deliver locally in Los Angeles?

We will be launching our delivery in April/May through our local on-demand delivery partners. We will let you know the exact date when we move into our new location.

What about Shipping?

We will be launching nationwide shipping around Nov/Dec 2021! 



PRODUCT INFORMATION

How do I store my items and what’s their shelf life?

All Bronte Bakes items are handmade and baked to order. To keep your goodies swoon-worthy, most of our Bars, Bites and Pops should be consumed within 3-5 days at room temperature, or frozen for 1 month. If storing in the freezer, please allow approximately 2-3 hours to reach room temp. Our Cheesecake Bars, Blueberry Blackberry and Citrus Key Lime Bars which require refrigeration, stay fresh in the refrigerator for 5 days and can be stored in the freezer for up to 1 month.

What sizes of bars and bites do you offer?

Our standard bars are BIG and are about 3” square.

Our standard bites are mini-versions of our standard bars and are about 1.5” square.

Do you customize your Bars or Bites?

We currently do not alter the flavors or looks of any of our products.

How many people do our Bars and Bites serve?

How hungry or jonesing are you? 

A Bronte Bar serves about 2-4 people or 1 totally committed individual!

A Bronte Bite serves 1 person, so figure about 2-3 bites per person, which would result in a 24-Bites Collection serving 6-8 people. 

A bag of Cake Pops or Truffles serves 2-5 people.

Do you offer Gluten-Free, Vegan or Dairy-Free Products?

We offer currently the  following Gluten Free and Vegan products:

GF+V Double Chocolate Chip Brownie 

GF Chocolate Chip Bar 

GF PBCC (Peanut Butter + Chocolate Chip) Bar

We do not offer any dairy-free products.

NOTE: All of our products, including our gluten-free and vegan products, are made in a facility that processes the following major allergens: wheat, egg, milk, peanuts, tree nuts, and soy. 

 

CANCELLATION + RETURNS POLICY

All orders can be canceled up to 2 days before they are due to be picked up from our kitchen. Please contact us at help@brontebakes.com to request a cancellation. Other than that, all sales are final.  

 

CORPORATE ORDERS

Corporate gifts 

Bronte Bakes Bars, Bites and Cake Pops make great gifts for clients and employees. Our Bars are available in gift box sizes starting with 4 bars per box to 12 bars per box and 24 Bites per box in regular and GF+V bars. Inquiries regarding Corporate or Business orders can be directed to our Customer Service Team by emailing help@brontebakes.com.   

Corporate catering

Our sales team can assist you with any catering inquiries for our products. Please email us at help@brontebakes.com

 

DONATIONS+SPONSORSHIPS

Thank you for thinking of Bronte Bakes to support your cause. Giving back is important to us! If you have a donation request, you may email it to hello@brontebakes.com. We will respond to your request within one week of receiving it. Please note that the donation recipient must be a 501(c)3 organization. We get many requests and while we wish with all our hearts that we could lend our support to every organization, please understand that we are not able to do so.

HOW TO GET YOUR GOODS

Century City Pickup only. Delivery coming soon!

SHIPPING INFO

BUILD A COLLECTION

Build your collection of 4, 6, 12 bars and 24 bites!

START BUILDING